For international insurers, assistance companies and TPAs

Why Avenorbis?

A partner who understands healthcare operations in Türkiye and the decisions your team needs to make.

Managing a medical case in Türkiye requires a clear clinical picture, active provider follow-up and an informed view of changing costs.

Avenorbis brings experience in clinical practice and private hospital management to the operating needs of international insurers and assistance companies. We coordinate provider communication, clinical review and cost tracking within one case pathway, organising the information your team needs to act.

Clinical and financial questions considered together

Why has this care been proposed? Which clinical information is missing? What does the estimate include, and why has the cost changed? We work with the relevant clinical and operational teams to clarify these questions and make pending reviews and approvals visible.

Reports that support your next decision

Each update is organised around the clinical status, information gaps, cost changes and next action. Your team can see which decision is needed, who owns the follow-up and when the next update is due.

Local follow-up through one coordination point

We coordinate medical-record and estimate collection, provider updates and communication of approved instructions. Service scope, reporting arrangements and escalation channels are agreed at the start of the partnership.

Illustrative workflow · Not a client case

An additional inpatient day. One organised decision pathway.

  1. 01

    Provider request

    The hospital requests an extra inpatient day. The existing approval does not cover the additional scope.

  2. 02

    Local follow-up

    Avenorbis collects the clinical rationale, current status and revised estimate, and identifies any missing information.

  3. 03

    Physician review

    The assigned physician reviews the available rationale within the agreed scope. Unresolved clinical questions remain explicit.

  4. 04

    Payer decision

    Your team receives the clinical review, proposed cost change and decision required. We communicate your written instructions and record the next action.

This example illustrates the proposed operating method. It does not demonstrate achieved savings, a guaranteed outcome or an active client relationship.

Local coordination with clear decision authority.

We coordinate case follow-up in Türkiye. Treatment decisions remain with the relevant clinicians; coverage and payment decisions remain with your authorised teams.

Discuss your Türkiye operating requirements

Illustrative outputs

See how the information is organised.

These samples use fictional information. They demonstrate the reporting method and do not represent client results, achieved savings or a live system.

Illustrative report · Fictional case

Information for your next decision.

DEMO-001 · Inpatient coordination

Clinical status
Provider requests an additional day of admission.
Missing information
Written clinical rationale and revised estimate.
Cost change
Estimate 6,000 → 7,500 EUR; additional amount not authorised.
Decision required
Payer review of the additional scope after clinical review.
Next action and owner
Case coordinator to collect the outstanding records. Physician review pending.

Fictional example illustrating the reporting method.

Read the authorisation checklist

Cost review example

Fictional EUR example with identical service scope: initial quotation 10,000; revised quotation 9,200; gross reduction 800. With an assumed coordination fee of 250 and no other additional costs, the estimated net quotation advantage is 550.

This is a calculation example. Realised savings require final invoices, actual fees and a validated baseline.

Read the cost review briefing

Partner activation protocol

The proposed protocol records the service boundary, clinical and financial authority, named contacts, access roles, reporting targets and escalation route. A sample case is tested before both parties approve activation.

View the four onboarding stages

Workflow demonstration

Explore synthetic cases, clinical-review fields, cost questions and authorisation steps in the portal demonstration. The demonstration is separate from the partner case channel.

Explore illustrative portal demo

Partner service agreement

Define the service before measuring its performance.

During onboarding we agree acknowledgement targets, clinical review requirements, routine reporting intervals, service hours, urgent escalation and closure outputs. Acknowledgement of a notification and completion of a clinical review are separate measures; clinical review depends on the available records and assigned scope.

Discuss scope and SLA requirements

How to start

From first conversation to an agreed operation.

Four stages make responsibilities and service expectations clear before the first live case.

  1. 01

    Introduction

    Share your Türkiye case profile, current coordination challenges and service priorities.

    Output: an agreed starting scope.
  2. 02

    Requirements review

    Map case types, geography, clinical reporting, authority limits and commercial requirements.

    Output: a proposed operating model and SLA.
  3. 03

    Operational integration

    Agree contacts, access roles, data handling, case intake, reporting and escalation. Walk through a sample case before activation.

    Output: a documented partner protocol.
  4. 04

    Go-live & review

    Activate the agreed scope, monitor initial cases and review communication, turnaround and closure quality together.

    Output: a controlled launch and review plan.
Request a partnership discussion

Start a partnership

Define your Türkiye case support.

Discuss your operating requirements or request a walkthrough of the case coordination workflow.