For insurers and assistance partners
Partner access starts with onboarding.
Request a partnership discussion to define service scope, authorisation limits and communication channels. Partner portal access is currently inactive.
Portal access is activated only after partnership onboarding, service scope, authorisation limits and operational contacts have been agreed.
For an active case or urgent escalation, use the operational contact agreed with your organisation. The public enquiry form is for business enquiries.
Use the account and case channel approved for your organisation.
Coverage and payment decisions remain with the authorised payer.
Clinical information, costs and next actions stay in one case pathway.
Information agreed before portal activation
- Your organisation’s case reference and operational contact
- Patient location, provider and immediate coordination requirement
- Available medical information and the decision required
- Authorisation status, approved scope and financial limits
Submit patient records and policy details only through the protected channel agreed during onboarding. Do not include them in the public contact form.
Read our privacy informationStart a partnership
Define your Türkiye case support.
Discuss your operating requirements or request a walkthrough of the case coordination workflow.